NeftX is the author and publisher of the internet resource www.neftx.com (“Website”) on the World Wide Web as well as the software and applications provided by NeftX, (together with the Website, referred to as the “Services”).
“We”, “Us”, “Our” shall mean “NeftX”
“You", “Your”, or “User” means any natural or legal person who uses the Website for availing services offered by the Website (“Services”).
"Services", means any services offered by NeftX.
"Platform", NeftX Platform/ www.neftx.com or any other digital medium and other offline sources.
Please read this Policy before using our Platform or submitting any personal information.
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services or through any interaction with us via registration, emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by NeftX. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
The information collected from you by NeftX may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
Section 3 of The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
NeftX will be free to use, collect and disclose information that is freely available in the public domain without your consent.
3.1 Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services.
3.2 Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to onboard you on our service.
3.3 We might send you an email strictly related to our service or announcements on rare occasions when it is necessary to do so.
3.5 In addition, we may use your Protected Information or Usage Information that we collect about you:
4.1 NeftX takes all necessary precautions to protect your personal information and have implemented reasonable security practices and measures including certain electronic, managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of NeftX’s business. The protection is provided against unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.
4.2 Your Personal Information is maintained by NeftX in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time, if required.
4.3 No administrator at NeftX will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. Neftx does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify NeftX by sending an email to firstname.lastname@example.org. You shall be liable to indemnify NeftX due to any loss suffered by it due to such unauthorized use of your account and password.
4.4 We may provide links to websites for the convenience and information of users. These websites may not be owned, controlled, or operated by us. In those cases, we cannot control how information collected by those websites will be used, shared, or secured. If the user visits linked sites, we strongly recommend that the user reviews the privacy notices or policies posted at those sites. We are not responsible for the content of linked sites, the user’s use of them, or the information practices of their operators.
4.5 NeftX makes all User information accessible to its employees, agents or partners only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
4.6 Notwithstanding the above, NeftX is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside thescope of our agreement with such partners and third parties. Further, NeftX shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of NeftX including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
4.7 Although we will endeavour to safeguard the confidentiality of your information, transmissions made by means of the Internet cannot be made absolutely secure. No such measures are competent enough to safeguard your information in a complete 100% way. Hence, you are also encouraged to take steps to prevent your information from being misused by logging off after using a shared computer, choosing a robust password, not sharing the password with anyone and changing it periodically. We in no way are to beheld responsible for the unauthorized use of your information or for any suspicious activity on your account. By using our Platform, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
5.1 All financial information like User’s credit/debit card numbers, bank account numbers, bank names that is collected through the Website is used solely to bill and pay for the services availed by the user, and is not used for marketing or promotional purposes. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. Towards this end, we disclose such information to a third-party intermediary, for the sole purpose of payment processing, which is used to make payments to avail the services on our Website.
5.2 We reserve the right to access, monitor, use or disclose any personal information or communications as required by law and when we believe, at our sole discretion that disclosure is necessary to protect our rights, comply with the law or respond to lawful requests, protect someone from injury and/or to comply with a judicial proceeding, court order, or legal process served on our Website.
5.3 We do not share information that identifies you personally with third parties.
5.4 We do not Anonymise and share personal information for commercial purposes such as identification of latest data trends and advertising
6.1 The Website uses temporary cookies, which are files that your web browser puts on your system when you visit a website, to store certain information that is not sensitive personal data or information. The information collected through these cookies is used by us for the technical administration of the Website, research and development, and to improve the quality of our services.
6.3 We may use third party cookies to track visitor behaviour and to improve the quality of our services. However, such cookies will not store any kind of personal information, nor will such information be disclosed to any third party.
6.4 These cookies are intended to be automatically cleared or deleted when the User quits the browser application. You are encouraged to use the “clear cookies” functionality of your browser to ensure such clearing / deletion, since it is impossible for us to guarantee, predict or provide for the behaviour of your system.
6.6 The information we collect with cookies is not sold, rented, or shared with any third parties.
6.7 Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, NeftX automatically receives the URL of the site from which anyone visits. NeftX also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help NeftX improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties.
You unconditionally agree that becoming a User of the Website and its Services signifies your
8.2 If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through email@example.com. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in NeftX being unable to provide you with its Services or to terminate any existing relationship NeftX may have with you. In case of termination of user accounts, the information remain with us for a reasonable time, however, the same cannot be accessed by you.
In accordance with Information Technology Act 2000 and rules made and applicable there under, the name and contact details of the Grievance Officer are provided below:
If you have any grievance with respect to our storage, use of your information, security measures, you may communicate such grievance to the Grievance Officer (details mentioned above) , who will redress any such grievance that you might have within a period of 30 (Thirty) days.